Substantial refinement/polish on content of webpage (not just structural/coding elements)
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1
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Hi i'm Andy I'm one of the Pharmacists at
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the Great Yarmouth Store, I'm here to talk
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2
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to you a little bit about NMS, the new medicine
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service, we're going to be going over all
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3
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parts of the service and what you can do to
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help us.
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4
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The new medicine service, NMS, is a service
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we provide for patients starting a new medication
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5
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for one of the conditions listed on your screen
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now.
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6
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People often have problems when they start
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a new medication, NMS allows us to support
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7
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00:00:21,730 --> 00:00:25,160
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those patients with any problems they may
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face in those initial weeks.
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8
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Our aim is to help patients take their medication
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safely and more effectively.
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9
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This in turn results in savings for the NHS,
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whilst improving our patients quality of life.
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10
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The service is made of three main stages,
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Initially you have the engagement stage, which
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is when we speak to the patient before they
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12
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start taking their medication
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We’ll see if they’re eligible for NMS
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13
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and ask if they’re interested in the service.
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14
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We’ll obtain their written consent, and
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agree on the best way we can contact them.
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15
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This can be on the phone or in person.
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16
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The intervention stage is 1-2 weeks after
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starting the new medication.
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The pharmacist will speak with the patient
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about how they take their medcine, and identify
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18
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any barriers which prevent them from taking
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it.
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This is where the pharmacist can give advice
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to the patient, and if anything serious has
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come up, they can be referred to the GP.
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00:01:04,909 --> 00:01:09,000
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Now if they’re going to continue with the
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medication, they'll agree a time for the follow
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up stage.
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The follow up stage is 2-3 weeks after the
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intervention stage.
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It’s a similar conversation to the intervention
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stage, but the pharmacist will follow up anything
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any prior issues
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They’ll reinforce the benefits of the medicine,
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and ensure it’s being taken as prescribed.
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Again, at any point if any issues that arisen
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since the intervention, they can still be
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referred to the GP.
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The engagement stage is where you can really
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help us.
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30
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Identifying and signing patients up for NMS
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can be undertaken by anyone in the pharmacy.
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Every time you sign a patient up for NMS,
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you give them the best possible chance of
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getting the most benefit from that medicine.
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33
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To help demonstrate this we’ll be following
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Rob.
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34
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He’s been prescribed a new inhaler for his
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asthma.
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35
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So when rob hands in a prescription, we’ll
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ask him one simple question
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36
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“Are any of these medications new for you?”
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In this case, Rob has a new inhaler, so we’ll
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place a small star to the right hand side
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38
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of the new drug.
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39
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This highlights to the pharmacist what medicines
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are new.
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40
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To give you a better idea of what medication
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is eligible for NMS, let’s go to the dispensary.
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41
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So here's some medication you might see under
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NMS.
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So you're looking for inhalers, that's for
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Asthma or COPD
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43
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Got your blood pressure medication there,
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your antiplatelet or anticoagulation medication
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44
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And finally, medication used for type two
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diabetes
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45
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Doesn't matter if you don't know all the medication
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under NMS, but it's great if you know some
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46
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Rob’s been prescribed a new salbutamol inhaler,
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this medication is eligible for NMS, so we’ll
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check if he’s using it for a target condition
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Are you using this for Asthma?
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48
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Yes, I am,
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So after confirming the medication is for
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a target condition, and it’s within NMS,
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50
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you can sign them up!
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Now ensure you explain the consent form to
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the patient, speak to your pharmacy manager
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for a more detailed explanation of this.
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53
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If they’re happy to continue, ensure they
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sign and date the form, then confirm their
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54
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phone number, or agree on a good time to come
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into the pharmacy.
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55
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But what if you haven’t seen the patient?
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If you’re labelling their medication, a
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quick glance at their records may indicate
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if it’s new.
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If you think it is, star the medication on
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the prescription and add a consent form to
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the basket if you think it might be an NMS.
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When the pharmacist hands out the medication,
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they will be able to confirm if the patient
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is eligible to take part in the new medicines
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service.
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62
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Rob has not had this inhaler before so the
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pharmacist will discuss things with him like
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63
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the benefits and side effects
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64
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And In one to two weeks’ time, we’ill
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give him a call, and see how he is getting
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65
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along.
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Something as simple as a phone call could
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make a huge difference to someone’s health.
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67
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Rob’s asthma is under far better control
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thanks to NMS, turns out he wasn’t using
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the inhaler as intended.
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Thanks to the new medicine service, he is
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making far greater gains from his medication.
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But Rob’s not alone, data shows that nearly
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1 in 5 patients aren’t taking their medication
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as prescribed at the intervention stage.
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Thanks to the new medicine service, by the
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follow up stage 2-3 weeks later, this number
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reduces to nearly 1 in 10.
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We want to be able to support as many patients
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like Rob as we can, as they start their own
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journey with a new medicine.
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That’s why we need your help.
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Every patient we identify and sign up for
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NMS, is a step towards ensuring our patients
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are receiving the best healthcare possible.
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79
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We do it because we care.
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80
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And It all starts by asking one simple question.
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