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Hi i'm Andy I'm one of the Pharmacists at
the Great Yarmouth Store, I'm here to talk

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to you a little bit about NMS, the new medicine
service, we're going to be going over all

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parts of the service and what you can do to
help us.

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The new medicine service, NMS, is a service
we provide for patients starting a new medication

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for one of the conditions listed on your screen
now.

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People often have problems when they start
a new medication, NMS allows us to support

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those patients with any problems they may
face in those initial weeks.

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Our aim is to help patients take their medication
safely and more effectively.

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This in turn results in savings for the NHS,
whilst improving our patients quality of life.

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The service is made of three main stages,

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Initially you have the engagement stage, which
is when we speak to the patient before they

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start taking their medication
We’ll see if they’re eligible for NMS

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and ask if they’re interested in the service.

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We’ll obtain their written consent, and
agree on the best way we can contact them.

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This can be on the phone or in person.

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The intervention stage is 1-2 weeks after
starting the new medication.

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The pharmacist will speak with the patient
about how they take their medcine, and identify

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any barriers which prevent them from taking
it.

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This is where the pharmacist can give advice
to the patient, and if anything serious has

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come up, they can be referred to the GP.

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Now if they’re going to continue with the
medication, they'll agree a time for the follow

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up stage.

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The follow up stage is 2-3 weeks after the
intervention stage.

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It’s a similar conversation to the intervention
stage, but the pharmacist will follow up anything

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any prior issues
They’ll reinforce the benefits of the medicine,

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and ensure it’s being taken as prescribed.

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Again, at any point if any issues that arisen
since the intervention, they can still be

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referred to the GP.

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The engagement stage is where you can really
help us.

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Identifying and signing patients up for NMS
can be undertaken by anyone in the pharmacy.

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Every time you sign a patient up for NMS,
you give them the best possible chance of

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getting the most benefit from that medicine.

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To help demonstrate this we’ll be following
Rob.

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He’s been prescribed a new inhaler for his
asthma.

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So when rob hands in a prescription, we’ll
ask him one simple question

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“Are any of these medications new for you?”

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In this case, Rob has a new inhaler, so we’ll
place a small star to the right hand side

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of the new drug.

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This highlights to the pharmacist what medicines
are new.

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To give you a better idea of what medication
is eligible for NMS, let’s go to the dispensary.

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So here's some medication you might see under
NMS.

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So you're looking for inhalers, that's for
Asthma or COPD

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Got your blood pressure medication there,
your antiplatelet or anticoagulation medication

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And finally, medication used for type two
diabetes

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Doesn't matter if you don't know all the medication
under NMS, but it's great if you know some

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Rob’s been prescribed a new salbutamol inhaler,
this medication is eligible for NMS, so we’ll

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check if he’s using it for a target condition
Are you using this for Asthma?

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Yes, I am,

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So after confirming the medication is for
a target condition, and it’s within NMS,

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you can sign them up!

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Now ensure you explain the consent form to
the patient, speak to your pharmacy manager

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for a more detailed explanation of this.

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If they’re happy to continue, ensure they
sign and date the form, then confirm their

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phone number, or agree on a good time to come
into the pharmacy.

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But what if you haven’t seen the patient?

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If you’re labelling their medication, a
quick glance at their records may indicate

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if it’s new.

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If you think it is, star the medication on
the prescription and add a consent form to

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the basket if you think it might be an NMS.

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When the pharmacist hands out the medication,
they will be able to confirm if the patient

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is eligible to take part in the new medicines
service.

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Rob has not had this inhaler before so the
pharmacist will discuss things with him like

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the benefits and side effects

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And In one to two weeks’ time, we’ill
give him a call, and see how he is getting

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along.

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Something as simple as a phone call could
make a huge difference to someone’s health.

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Rob’s asthma is under far better control
thanks to NMS, turns out he wasn’t using

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the inhaler as intended.

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Thanks to the new medicine service, he is
making far greater gains from his medication.

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But Rob’s not alone, data shows that nearly
1 in 5 patients aren’t taking their medication

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as prescribed at the intervention stage.

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Thanks to the new medicine service, by the
follow up stage 2-3 weeks later, this number

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reduces to nearly 1 in 10.

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We want to be able to support as many patients
like Rob as we can, as they start their own

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journey with a new medicine.

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That’s why we need your help.

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Every patient we identify and sign up for
NMS, is a step towards ensuring our patients

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are receiving the best healthcare possible.

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We do it because we care.

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And It all starts by asking one simple question.

